Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www. denzournutrition.com/.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We do not sell, trade, rent or loan your personal information to others unless instructed by a court of law. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (to be saved optionally) including credit/debit card number(s), email address and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you, Screen our orders for potential risk or fraud and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@denzournutrition.com.

frequently asked questions

How many times a day can I take Protein Powder?

In terms of the amount of protein shakes per day, there is no absolute figure as this depends on your protein intake from food. You should aim to consume the majority of your protein from food and then use a shake as a convenient way of topping up your intake. Your protein intake should vary between 1.4-2g/kg body weight to support muscle recovery and building, when taken over time with regular resistance training.  Also aim to evenly spread your protein intake across the day, aiming for 20-30g of protein at each meal. There is no best time to take a protein shake as it can be taken at any time throughout the day but a protein shake after a workout is a good option as it provides the muscle with a high quality protein source which is delivered to the muscles  after exercise.

I haven't Received a confirmation yet: What should I do?

There could be different reasons for this. Have you checked the spam or junk folder of your e-mail? If you’ve not received confirmation of your order after 30 minutes, please contact us so we can investigate it for you.

I get an error code during the order, What should I do now?

Oops, sorry about that! An error code may be caused by a number of different things. Please contact us and we will investigate for you.

View our opening hours and contact options here

I haven't Received an email that a product isn't in stock and my order can't be shipped, What should I do now?

Unfortunately this can happen sometimes despite careful stock management. If so, you’ll receive an e-mail from our team stating that the product was found to be out of stock. You will receive a refund for any out of stock items that will come back to the card that we have on file for that order.

Feel free to contact us to discuss your order if you have any additional questions.

Can I change my order after it's been placed?

Your order is prepared immediately so in most cases it’s not possible to make any changes. However, within a 30 – 60 minute time frame we can cancel your complete order and refund your money (please keep in mind that refunds can take 3-8 business days to be received back in your account).

You will just then need to place a new order. If you have any questions, you can always contact us via webform on our website.

Can I cancel my order?

In most cases, there is a 30 – 60 minute time frame we can cancel your complete order and refund your money (please keep in mind that refunds can take 3-8 business days to be received back in your account).

If you would like to cancel an order you can contact us via our webform contact or by phone.

How do I check the current status of my orders?

You can review the status of your orders and other related information in the ‘My Account’ section

In the My Account page, click on the ‘My Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.

How do I pay for a Denzour purchase?

There are zero hidden charges when you make a purchase on denzournutrition.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

How do I pay using a debit/credit card?

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

What should I do if my payment fails?

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on denzournutrition.com or please give us a call with your order number for any clarification.

How do you ship your orders?

We deliver most of our orders through our own delivery service – Denzour  Reach, or through courier partners such as Bluedart ,Dtdc and FedEx. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

How much time does it take for an order to be delivered?

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.

What is Denzour Nutrition Cancellation Policy?

If the order or the item(s) in your order are not shipped, cancellation is possible. Click on ‘Orders’ and you will reach your order history. Click ‘Cancel’ for the order(s) you wish to cancel. You will be notified about the status within 30 mins. For prepaid orders, the order amount will be refunded back to your bank account within 2-5 business days, or as per your respective bank timelines. Please call our Customer Helpline @ 9818181801 for further support.