Terms & Conditions

This Terms & Conditions Agreement (“Agreement”) is between you (“you”, “your”, “User”) and Denzour  Nutrition Pvt  Limited, having its registered office at Plot No 12B, Jasola District Centre, New Delhi – 110025, India (“Denzour Nutrition”, “we”, “us”, “our”). By accessing or using the website https://www.denzournutrition.com (“Website”), placing an order, or otherwise purchasing any product from us, you agree to be bound by this Agreement and all policies referenced herein (including our Privacy Policy, Shipping & Delivery Policy, Refund & Cancellation Policy) (collectively “Terms”). If you do not agree to these Terms, you must not access or use the Website or place an Order. 

 

1. Definitions

1.1 “Order” means your offer to purchase one or more Products via our Website.
1.2 “Product(s)” means any goods (including supplements, accessories) listed for sale on the Website.
1.3 “User Account” means the account you create on the Website (if applicable).
1.4 “Export Order” means any Order placed for delivery outside India.
1.5 “Prepaid Payment” means full payment in advance, cleared funds, before we dispatch Products.
(Additional definitions as needed).

 

2. User Eligibility & Acceptance

2.1 You represent that you are of legal age to enter into binding contracts in your jurisdiction.
2.2 By placing an Order you confirm that you have read, understood and accepted these Terms.

 

3. Product Information & Invitation to Offer

3.1 Product descriptions, weights, dimensions, images, colours, capacities are approximate only. We attempt accuracy but do not guarantee perfection. 

3.2 All listings on the Website constitute an invitation to offer. Your submission of an Order constitutes your offer to purchase.
3.3 Our acceptance of your offer happens only when we dispatch the Product(s). At that point, the contract between us is formed. If we reject your offer or any part of it, you will be notified and any payment refunded. 

 

4. Prices, Taxes & Payment

4.1 All prices shown are in Indian Rupees unless otherwise stated, and include Goods & Services Tax (GST) where applicable.
4.2 Shipping, handling, duties, taxes may apply for Export Orders; you will be responsible for any customs duties, import taxes, or regulatory approvals in your country.
4.3 For Orders from outside India (Export Orders), we require Prepaid Payment in advance (“advance receipts against export contract”). For such Orders the relevant RBI Purpose Code is P0103.
4.4 Payment methods accepted, and payment must be cleared before dispatch. We may reject or cancel the Order if payment is not received or cleared.
4.5 We reserve the right to change prices, shipping charges or taxes at any time. However, if you have already placed an accepted Order, the price will not be changed for that Order.

 

5. Shipping, Delivery, Title & Risk

5.1 We dispatch Orders via our delivery network or nominated courier partners.
5.2 Delivery time‑estimates are indicative only and may vary due to geography, customs, force‑majeure, or third‑party delays.
5.3 Title to and risk of loss in the Product(s) pass to you when we deliver the Product(s) to the carrier for shipment to you.
5.4 For Export Orders you shall ensure any applicable import licences, approvals, customs clearance, duties and taxes have been or will be obtained/paid by you.

 

6. Cancellations, Returns & Refunds

6.1 Our Refund & Cancellation Policy is available [link]. This Agreement incorporates that policy by reference.
6.2 If you wish to cancel an Order prior to dispatch, you may contact us but cancellation is at our discretion and subject to the policy.
6.3 Once the Product(s) are dispatched, you may not cancel or return them except as per the policy (for example in case of defective/wrong items).
6.4 Promotional items, sealed supplements, opened containers may not be returnable unless defective. You must follow the return procedure set out in the policy.

 

7. Use & Health Disclaimer; Limitation of Liability

7.1 The Products sold are dietary supplements (or wellness/fitness products). They are not intended to diagnose, treat, cure or prevent any disease. You should consult a qualified healthcare professional before use, especially if pregnant, nursing, on medication or having a medical condition.
7.2 You assume all risk as to suitability of the Product(s) for your personal use, and any results derived therefrom.
7.3 To the maximum extent permitted by law, our liability is limited to the value of the Product(s) purchased. We are not liable for any indirect, special or consequential losses, loss of profit, data or revenue even if we have been advised of the possibility of such loss.

 

8. Intellectual Property & User Contributions

8.1 All content on the Website (including text, graphics, trademarks, logos, images, software) is owned by or licensed to us and protected by copyright, trademark and other laws.

 8.2 You shall not copy, reproduce, transmit, distribute, modify, create derivative works of, sell or exploit any part of the Website or its contents without our prior written permission.

 8.3 If you submit any reviews, comments, suggestions or other content (“User Content”) you grant us a non‑exclusive, irrevocable, royalty-free licence to use, reproduce, modify and publish that User Content for any purpose.

 

9. Export / International Orders

9.1 Export Orders are subject to any export or import controls, customs duties and laws of the countries concerned.
9.2 We may refuse to process or dispatch an Export Order where you fail to provide necessary information, payment is not received, or where fulfilment would breach applicable law.
9.3 You accept that international shipments may be delayed, held by customs, or returned; any additional charges are your responsibility.

 

10. Amendments & Changes to Terms

10.1 We reserve the right to modify, update or amend these Terms at any time, in our sole discretion.
10.2 We will publish the updated Terms on the Website with a “Last Updated” date. Your continued use of the Website or placing of Orders after any changes constitutes your acceptance of the revised Terms. 

 

11. Governing Law, Jurisdiction & Dispute Resolution

11.1 This Agreement shall be governed by and construed in accordance with the laws of India.
11.2 Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.
(Alternative: you may add arbitration clause if preferred).

 

12. Severability, Waiver & Assignment

12.1 If any provision of these Terms is found by a competent authority to be invalid, illegal or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
12.2 No failure or delay by us in exercising any right or remedy shall operate as a waiver of such right or remedy.
12.3 You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign our rights without your consent.

 

13. Entire Agreement

These Terms, together with any other policies referenced herein, constitute the entire agreement between you and us regarding the subject matter hereof and supersede all earlier agreements, communications or understandings (whether verbal or written).

 

14. Contact Information

If you have questions or complaints about these Terms, you may contact us at:

Denzour Nutrition Pvt Limited

 Plot  No 12B, Jasola District Centre, New Delhi – 110025, India

Email: help@denzournutrition.com

Phone: +91 9289379002