frequently asked questions

How many times a day can I take Protein Powder?

In terms of the amount of protein shakes per day, there is no absolute figure as this depends on your protein intake from food. You should aim to consume the majority of your protein from food and then use a shake as a convenient way of topping up your intake. Your protein intake should vary between 1.4-2g/kg body weight to support muscle recovery and building, when taken over time with regular resistance training.  Also aim to evenly spread your protein intake across the day, aiming for 20-30g of protein at each meal. There is no best time to take a protein shake as it can be taken at any time throughout the day but a protein shake after a workout is a good option as it provides the muscle with a high quality protein source which is delivered to the muscles  after exercise.

I haven't Received a confirmation yet: What should I do?

There could be different reasons for this. Have you checked the spam or junk folder of your e-mail? If you’ve not received confirmation of your order after 30 minutes, please contact us so we can investigate it for you.

I get an error code during the order, What should I do now?

Oops, sorry about that! An error code may be caused by a number of different things. Please contact us and we will investigate for you.

View our opening hours and contact options here

I haven't Received an email that a product isn't in stock and my order can't be shipped, What should I do now?

Unfortunately this can happen sometimes despite careful stock management. If so, you’ll receive an e-mail from our team stating that the product was found to be out of stock. You will receive a refund for any out of stock items that will come back to the card that we have on file for that order.

Feel free to contact us to discuss your order if you have any additional questions.

Can I change my order after it's been placed?

Your order is prepared immediately so in most cases it’s not possible to make any changes. However, within a 30 – 60 minute time frame we can cancel your complete order and refund your money (please keep in mind that refunds can take 3-8 business days to be received back in your account).

You will just then need to place a new order. If you have any questions, you can always contact us via webform on our website.

Can I cancel my order?

In most cases, there is a 30 – 60 minute time frame we can cancel your complete order and refund your money (please keep in mind that refunds can take 3-8 business days to be received back in your account).

If you would like to cancel an order you can contact us via our webform contact or by phone.

How do I check the current status of my orders?

You can review the status of your orders and other related information in the ‘My Account’ section

In the My Account page, click on the ‘My Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.

How do I pay for a Denzour purchase?

There are zero hidden charges when you make a purchase on denzournutrition.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

How do I pay using a debit/credit card?

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

What should I do if my payment fails?

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on denzournutrition.com or please give us a call with your order number for any clarification.

How do you ship your orders?

We deliver most of our orders through our own delivery service – Denzour  Reach, or through courier partners such as Bluedart ,Dtdc and FedEx. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

How much time does it take for an order to be delivered?

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.

What is Denzour Nutrition Cancellation Policy?

If the order or the item(s) in your order are not shipped, cancellation is possible. Click on ‘Orders’ and you will reach your order history. Click ‘Cancel’ for the order(s) you wish to cancel. You will be notified about the status within 30 mins. For prepaid orders, the order amount will be refunded back to your bank account within 2-5 business days, or as per your respective bank timelines. Please call our Customer Helpline @ 9818181801 for further support.